Terms of Service

1. Scope of Application

These Terms of Service apply to all contracts between VortexStreams (hereinafter "Provider," "we," or "us") and customers (hereinafter "Customer," "you") regarding the use of our IPTV service. Any deviating terms and conditions of the Customer will not be recognized unless we expressly agree to their validity in writing.

VortexStreams is a premium IPTV service provider. Our service includes access to live TV channels, video-on-demand (VOD) content, and other digital services via an internet connection. We offer VortexStreams with 1,300,000+ channels and 60,000+ VOD titles in 4K/8K quality.

2. Conclusion of Contract

The presentation of our IPTV plans on our website does not constitute a legally binding offer, but rather an invitation to the Customer to submit an offer. By ordering a subscription via WhatsApp or email, the Customer makes a binding offer to enter into a contract. The contract is concluded when we expressly accept the offer, which occurs by sending the access data via WhatsApp or email.

The contract text is not stored by us and is therefore not accessible to the Customer. However, the Customer can view their order data via the order confirmation via WhatsApp and email.

3. Services and Prices

Our IPTV subscriptions include access to a large number of live TV channels, video-on-demand content, and other digital services. The exact content of the service can be found in the product description on our website or in communication via WhatsApp for your VortexStreams.

The prices listed on our website at the time of ordering apply. All prices are in US Dollars ($) including applicable sales tax, unless otherwise stated. Prices apply to the selected subscription period (3, 6, 12, or 24 months). The subscription does not automatically renew after the agreed term. The service ends automatically after the booked term.

4. Payment Terms

Payment of the agreed price is due after the conclusion of the contract. The Customer can choose between the following payment methods: Credit Card (Visa, Mastercard, American Express), PayPal, or Cryptocurrency (Bitcoin). Payment processing is carried out through certified third-party providers. We do not store the Customer's credit card or bank details.

The IPTV service is activated after receipt of payment. In the event of default in payment, we reserve the right to refuse the service or terminate the contract. The Customer is obligated to report a failed payment.

5. Activation and Access Credentials

After successful payment, the Customer receives their access credentials (Xtream Codes: Server URL, Username, Password) within 5 minutes via WhatsApp or email. The Customer is obligated to treat the access credentials confidentially and protect them from third-party access. In the event of loss or misuse of the access credentials, the Customer is obligated to notify us immediately. In this case, we will provide new access credentials for VortexStreams.

Each subscription is intended for a specific number of devices (1-5). Simultaneous use on more than the booked number of devices is not permitted and may result in blocking access.

6. Terms of Use

The Customer is entitled to use the IPTV service exclusively for private, non-commercial purposes. Commercial use, particularly the public presentation of the service in business premises, hotels, restaurants, or similar establishments, is prohibited without our explicit written consent.

The Customer is not entitled to share the access credentials with third parties or make the service accessible to third parties. The distribution, recording, or public making available of content from the service is prohibited. In the event of violation of these terms of use, we reserve the right to block access to the service without prior notice and to terminate the contract extraordinarily. In this case, no refund of already paid amounts will be made.

7. Availability and Liability

We strive for the highest possible availability of our service of 99.9% of the time. Technical failures, maintenance work, force majeure, and problems with the Customer's internet connection may, however, lead to temporary restrictions. Scheduled maintenance work will be announced in advance via WhatsApp or on the website wherever possible.

We are fully liable for damages resulting from injury to life, body, or health caused by an intentional or negligent breach of duty, as well as for damages resulting from the breach of essential contractual obligations. In the event of a breach of essential contractual obligations, liability is limited to the typical, foreseeable damage, unless there is intent or gross negligence. Liability for data loss is limited to the typical recovery costs. Liability for indirect damages or lost profits is excluded.

8. Term and Termination

The contract runs for the minimum term chosen by the Customer (3, 6, 12, or 24 months) and ends automatically after this term. There is no automatic renewal. After the minimum term expires, the Customer can renew the subscription by placing a new order.

The right to extraordinary termination for good cause remains unaffected. Good cause exists in particular if the Customer violates the terms of use, shares the access credentials with third parties, or misuses the service.

9. Right of Withdrawal and Refund

Consumers have a statutory right of withdrawal as provided under applicable consumer protection laws. Since IPTV subscriptions are digital services that are performed immediately after the conclusion of the contract, the right of withdrawal expires once the service has been fully performed, provided the Customer has expressly consented to the commencement of the service before the withdrawal period expires. VortexStreams obtains this express consent before the conclusion of the contract.

As a service, we offer a voluntary 7-day money-back guarantee, provided that the use of the service is less than 5 hours and the trial period was not used abusively. For more information, please see our Right of Withdrawal page.

10. Privacy

Protecting your personal data is important to us. Information about the collection, processing, and use of your data can be found in our Privacy Policy. We process personal data in accordance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and applicable international privacy laws.

11. Prohibited Content and Conduct

The Customer agrees not to use the VortexStreams service for unlawful purposes or to transmit content that:

• violates intellectual property rights (copyright, trademark, patent)
• contains hate speech, harassment, or incites violence
• contains images of child sexual abuse – zero-tolerance policy
• contains malware, viruses, or other harmful code
• violates applicable local, state, or federal laws

Violations will result in immediate termination of the service without refund and reporting to the appropriate authorities.

12. Fair Use Policy

VortexStreams operates under a Fair Use Policy. The service is intended for normal private use. Excessive or abusive use that negatively impacts other customers may lead to service restrictions. Examples of excessive use include:

• Continuous 24/7 streaming on multiple devices simultaneously
• Automated downloading or recording of entire channel lists
• Reselling or sharing access outside your household

13. Changes to the Terms of Service

We reserve the right to change these Terms of Service at any time. Changes will be communicated to the Customer at least 30 days before they take effect via email or WhatsApp. If the Customer does not agree to the changed terms, they have the right to terminate the contract effective as of the date the changes take effect. The right to extraordinary termination remains unaffected. Changes that are legally required or that are exclusively for the benefit of the Customer will take effect immediately.

14. Applicable Law

All legal relationships between VortexStreams and the Customer are governed exclusively by the laws of the State of California, USA, without regard to conflict of law provisions. The application of the UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.

15. Dispute Resolution

The European Commission provides a platform for out-of-court online dispute resolution (ODR platform): https://ec.europa.eu/consumers/odr/. We are not willing and not obligated to participate in dispute resolution proceedings before a consumer arbitration board. Disputes will be brought before the competent court of our seat.

16. Final Provisions

If one or more provisions of these Terms of Service are or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the statutory provision that comes closest to the economic purpose of the invalid provision.

The English version of these Terms of Service is the only authentic version. In the event of translations into other languages, the English version is binding.

17. Contact

If you have questions about these Terms of Service, please contact us:

• WhatsApp: +212 781-003018
• Email: [email protected]
• Address: 5921 Tobias Ave, Sherman Oaks, CA 91411, USA

We are happy to help with any questions about VortexStreams or our VortexStreams service.