Right of Withdrawal
Your 7-day money-back guarantee and cancellation rights for VortexStreams subscriptions
1. Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract.
To exercise your right of withdrawal, you must inform us (VortexStreams, Email: [email protected], WhatsApp: +212 781-003018) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail, fax, or email). You may use the attached model withdrawal form, but it is not mandatory.
2. Consequences of Withdrawal
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different delivery method than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notification of your withdrawal of this contract. For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.
If you have requested that the service begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you inform us of the exercise of the right of withdrawal with respect to this contract compared to the total scope of the services provided for in the contract.
3. Exclusion and Expiration of the Right of Withdrawal
The right of withdrawal expires in the case of a contract for the delivery of digital content that is not supplied on a physical data carrier if we have begun to execute the contract after you have expressly consented to the commencement of the contract before the end of the withdrawal period and have confirmed your knowledge that you lose your right of withdrawal by consenting to the commencement of the contract.
When you purchase a VortexStreams subscription, you expressly confirm before registration that you consent to the immediate commencement of the service and that you are aware that your right of withdrawal expires after full activation of the service. Therefore, after full activation of your VortexStreams subscription (provision of access data), no withdrawal is possible. However, you have the option to take advantage of the money-back guarantee within the first 7 days (see §4).
4. Money-Back Guarantee (Voluntary VortexStreams Service)
In addition to your statutory rights, VortexStreams offers a voluntary 7-day money-back guarantee. This guarantee applies under the following conditions:
- You purchased your subscription within the last 7 days
- You have used the service for less than 5 hours total
- You have not abused the free trial period (multiple trial periods)
- You have not shared your access credentials with third parties
If these conditions are met, we will refund the full purchase price. To request a refund, please contact us via WhatsApp. The 7-day money-back guarantee is faster and easier than the statutory right of withdrawal. Therefore, we recommend that you simply use our money-back guarantee if you are not satisfied. This way, you can test the VortexStreams service risk-free at any time.
5. Model Withdrawal Form
Model Withdrawal Form
(If you wish to withdraw from the contract, please fill out this form and return it.)
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To VortexStreams, Email: [email protected], WhatsApp: +212 781-003018, Address: 5921 Tobias Ave, Sherman Oaks, CA 91411, USA:
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) for VortexStreams:
Ordered on (*): _____________
Received on (*): _____________
Name of consumer(s): _____________
Address of consumer(s): _____________
Date: _____________
Email Address (for refund): _____________
Phone Number (optional): _____________
Signature of consumer(s) (only for paper communication): _____________
(*) Delete as appropriate.
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6. Contact for Withdrawal and Refund
For withdrawal declarations or questions about the right of withdrawal, please contact us:
- WhatsApp: +212 781-003018 (fastest response)
- Email: [email protected]
- Mail: 5921 Tobias Ave, Sherman Oaks, CA 91411, USA
When submitting a withdrawal declaration, please provide your name, email address, and order number (if available). We will confirm receipt of your withdrawal declaration within 24 hours and process the refund as quickly as possible.
7. Specific Information for IPTV Services
IPTV subscriptions are digital services that are performed immediately after the conclusion of the contract. The law generally does not provide a right of withdrawal for such services if the consumer has expressly consented to the commencement of the service before the end of the withdrawal period. VortexStreams obtains this express consent before the conclusion of the contract. As a service and to give our customers maximum security, we nevertheless offer the 7-day money-back guarantee described above.
8. How to Request a Refund (Step by Step)
To request a refund under our 7-day money-back guarantee, follow these simple steps:
- Contact us via WhatsApp at +212 781-003018
- Provide your order details (name, email address, and order date)
- Confirm usage (less than 5 hours of streaming)
- Receive confirmation within 24 hours
- Receive your refund within 14 days to your original payment method
That's all. No complicated forms, no phone calls, no stress. That's how we make your VortexStreams experience risk-free.